{"id":12,"date":"2025-09-18T14:49:10","date_gmt":"2025-09-18T12:49:10","guid":{"rendered":"https:\/\/vulvedor.com\/?page_id=12"},"modified":"2025-09-18T14:49:10","modified_gmt":"2025-09-18T12:49:10","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/vulvedor.com\/?page_id=12","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Chez <strong>[Nom de votre boutique]<\/strong>, nous tenons \u00e0 la satisfaction de nos clients. Notre politique de retours et remboursements respecte la l\u00e9gislation fran\u00e7aise en vigueur (articles L221-18 et suivants du Code de la consommation).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Droit de r\u00e9tractation (14 jours)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la loi, vous disposez d\u2019un d\u00e9lai de <strong>14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les articles doivent \u00eatre renvoy\u00e9s dans leur \u00e9tat d\u2019origine, complets (emballage, accessoires, notice\u2026).<\/li>\n\n\n\n<li>Les produits ne doivent pas avoir \u00e9t\u00e9 utilis\u00e9s, endommag\u00e9s ou salis.<\/li>\n\n\n\n<li>Certains articles ne peuvent pas \u00eatre retourn\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de personnalisation (ex. produits personnalis\u00e9s, biens p\u00e9rissables\u2026).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Frais de retour<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Si le retour r\u00e9sulte d\u2019une erreur de notre part<\/strong> (produit d\u00e9fectueux, erreur d\u2019envoi, produit non conforme), les frais de retour seront <strong>pris en charge par [Nom de votre boutique]<\/strong>.<\/li>\n\n\n\n<li><strong>Dans les autres cas<\/strong> (exercice du droit de r\u00e9tractation, changement d\u2019avis\u2026), les frais de retour sont <strong>\u00e0 la charge du client<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Remboursement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apr\u00e8s r\u00e9ception et v\u00e9rification des produits retourn\u00e9s, nous proc\u00e9derons au remboursement dans un d\u00e9lai maximum de <strong>14 jours<\/strong>.<\/li>\n\n\n\n<li>Le remboursement sera effectu\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord contraire.<\/li>\n\n\n\n<li><strong>Tout dommage constat\u00e9 sur le produit, r\u00e9sultant d\u2019une mauvaise manipulation, d\u2019une utilisation abusive ou d\u2019un retour incomplet, entra\u00eenera l\u2019absence de remboursement<\/strong> ou un remboursement partiel.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Proc\u00e9dure de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer votre droit de r\u00e9tractation ou demander un retour :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez-nous \u00e0 <strong><strong>boutique@vulvedor.com<\/strong><\/strong> en indiquant votre num\u00e9ro de commande.<\/li>\n\n\n\n<li>Nous vous transmettrons les instructions pour retourner le produit.<\/li>\n\n\n\n<li>Envoyez le colis \u00e0 l\u2019adresse communiqu\u00e9e.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative \u00e0 notre politique de retours et remboursements, vous pouvez nous contacter \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 Email : <strong>boutique@vulvedor.com<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez [Nom de votre boutique], nous tenons \u00e0 la satisfaction de nos clients. Notre politique de retours et remboursements respecte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_kadence_starter_templates_imported_post":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vulvedor.com\/?page_id=12\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours -\" \/>\n<meta property=\"og:description\" content=\"Chez [Nom de votre boutique], nous tenons \u00e0 la satisfaction de nos clients. 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